FAQ

 

What is your shipping policy?

Domestic: We offer two flat rate shipping options through the United States Postal Service, $5 Ground (5-7 business days) and $8 Express (1-4 business days). On occasion, we will offer free domestic shipping.

International: We offer one flat shipping option through the United States Postal Service, $25 First Class International (delivery date varies on destination).

What is your return policy?

We will gladly provide a refund or exchange, less shipping, within 30 days of original purchase. The product(s) must be in its original condition and packaging. However, you must assume any costs associated with return shipping. To schedule a return, please email us at info@tonyinnouvong.com.

What size are your bracelets?

Our bracelets are measured to fit wrists between 6.5-8 inches or 20 centimeters. If you prefer a smaller or larger fit, please provide a note with your wrist size in the comment section at checkout.

Do you offer custom products?

Yes, we can customize bracelets, neckties, bow ties, and pocket squares. We can work with you to create exclusive accessories for many occasions. Please note that additional charges and minimum order quantity may apply. For more information, please email us at info@tonyinnouvong.com.

Where are your products made?

Our products are made in the US. We have production partners in multiple locations, including New York, Virginia, and Washington, DC.

For any other questions and inquiries, please email us at info@tonyinnouvong.com